Hideez Limited Hardware Warranty

Version 004  |  Effective September 1, 2026

This Limited Warranty is a commercial warranty given by Hideez Group Inc., 3 Germay Dr, Unit 4 #1081, Wilmington, DE 19804, USA (“Hideez”, “we”) for Hideez-branded hardware. It is given in addition to your legal rights. Please read it together with the Hideez End User License Agreement, which governs software.

By using a Hideez Product you agree to be bound by this warranty. If you do not agree, do not use the Product. Return it to the seller you bought it from (Hideez or the Authorized Reseller) for a refund, in accordance with that seller’s return policy.

1. Who Is Covered

This warranty is given to the original end user who bought a new Hideez Product for its own use (“you”), either (a) directly from Hideez, including hideez.com, or (b) from a Hideez Authorized Reseller. If you are a company, the warranty covers your organization’s use of the Product by its personnel.

A “Hideez Authorized Reseller” is a reseller, distributor or partner that has a written agreement with Hideez to sell Hideez Products. A list is available at hideez.com/pages/partners, and Hideez will confirm a seller’s status on request using the Product serial number.

The warranty is not transferable. It does not apply to Products bought from sellers who are not Hideez or a Hideez Authorized Reseller, including unauthorized resellers and marketplace sellers; for those purchases, the seller’s own terms and your legal rights apply. Authorized Resellers may offer their own additional terms at their own responsibility. They are not authorized to change this warranty or to give any warranty on behalf of Hideez.

2. What Is Covered

“Hideez Product” means Hideez-branded hardware (for example Hideez Key security keys) and Hideez-branded accessories supplied in their original packaging. During the Warranty Period, Hideez warrants that the Hideez Product will be free from defects in materials and workmanship when used normally and in accordance with Hideez’s published documentation and guidelines.

3. Warranty Period

The warranty lasts one (1) year from the date of delivery to you shown in the carrier’s tracking or, if you bought from an Authorized Reseller, from the date of original purchase shown on your proof of purchase (invoice or receipt) (the “Warranty Period”). If you cannot provide proof of purchase, Hideez may rely on its shipping records for the Product serial number, and the Warranty Period then starts ninety (90) days after the date Hideez shipped the Product to you or to the Authorized Reseller.

A repaired or replacement Product is covered for the remainder of the original Warranty Period or ninety (90) days from its return to you, whichever is longer.

4. Your Remedy

If a covered defect appears during the Warranty Period and you make a claim as described in Section 6, Hideez will, at its option:

• repair the Product, using new or previously used parts that are equivalent to new in performance and reliability;
• replace the Product with the same or a similar model, which may be new or refurbished and has equivalent functionality; or
• refund the purchase price. For Products bought from an Authorized Reseller, Hideez may refund or credit the amount it received for the Product to the Reseller, who is then responsible for refunding you.

These remedies are your sole and exclusive remedies under this warranty. Products that Hideez replaces or refunds, and parts it removes, become Hideez’s property.

Hideez may ask you to install certain user-installable parts or replacement Products yourself (see DIY service in Section 6). After service, your Product or its replacement is returned to you configured as originally purchased, subject to applicable updates. Hideez may install system software or firmware updates as part of service that prevent the Product from reverting to an earlier version, and third-party applications may not work with the updated version. Hideez does not guarantee that it can repair or replace a Product without risk to, or loss of, information stored on it.

5. What Is Not Covered

This warranty does not cover:

• software, firmware, apps and online or cloud services, which are governed by the Hideez End User License Agreement and the applicable service terms;
• hardware, software or other products that are not Hideez-branded, including third-party components used with the Product;
• consumable parts such as batteries, unless the failure was caused by a defect in materials or workmanship;
• cosmetic damage such as scratches and dents, unless it was caused by a defect;
• damage caused by accident, abuse, misuse, neglect, fire, earthquake, liquids, extreme temperatures, electrical faults or other external causes;
• use outside Hideez’s published guidelines and specifications, or with incompatible or non-compliant third-party components;
• service, repair or modification by anyone other than Hideez or a Hideez Authorized Service Provider, including opening the Product, tampering with it, installing unauthorized firmware, or modifying the Product to alter its functionality or capability without Hideez’s written permission;
• damage caused by failure to follow Hideez’s instructions for the Product’s use, and normal wear and aging;
• Products whose serial number has been removed, altered or defaced, and counterfeit products;
• Products reported lost, or that Hideez learns from public authorities have been stolen, and Products where you cannot deactivate passcode-enabled or other security measures designed to prevent unauthorized access and cannot otherwise prove that you are the authorized user (for example, with proof of purchase);
• loss, misplacement or theft of a Product, forgotten PINs, and loss of access to accounts, credentials or data stored on or protected by the Product; and
• damage caused by inadequate packaging when you return a Product.

6. How to Get Warranty Service

Step 1. Prepare.
Check the Hideez Documentation Portal. Make sure you have a registered backup or recovery key for your accounts, and keep your proof of purchase.

Step 2. Contact the right party.
If you bought from an Authorized Reseller, contact that Reseller. The Reseller checks your purchase and the problem and sends a warranty request to Hideez. If you bought directly from Hideez, email support@hideez.com with the Product serial number, your proof of purchase and a description of the problem.

Step 3. Get an RMA number.
Hideez will tell you if the claim qualifies and give you a return authorization (RMA) number and shipping instructions. Please do not send a Product without an RMA number.

Step 4. Choose a service option.
Hideez provides warranty service through one or more of the following options, depending on your location and the Product:

(a) Carry-in service. You may return the Product to a Hideez retail location or a Hideez Authorized Service Provider (“HASP”) that offers carry-in service. Service is performed there, or the location sends the Product to a Hideez Repair Service location. When you are told service is complete, please collect the Product without delay, unless Hideez tells you it is being sent directly to you.

(b) Do-it-yourself (DIY) parts service, where available. If return of the replaced Product or part is required, Hideez may require a credit card authorization as security for the retail price of the replacement and applicable shipping costs. If you cannot provide it, DIY service may not be available and Hideez will offer alternative arrangements. Hideez ships the replacement with installation instructions and return requirements. If you follow the instructions, Hideez cancels the authorization and you are not charged. If you do not return the replaced Product or part as instructed, or return one that is not eligible for service, Hideez will charge the authorized amount. If return is not required, Hideez ships the replacement free of charge with installation and disposal instructions. Hideez is not responsible for any labor costs you incur for DIY service.

Hideez may change the method by which it provides warranty service and your Product’s eligibility for a particular method.

Step 5. Shipping and inspection.
Unless Hideez or your Reseller tells you otherwise, you pay shipping to the service location and Hideez pays return shipping for covered claims within the country or region of original sale. Hideez inspects the Product. If the claim is not covered, Hideez will tell you and may return the Product at your cost.

Your responsibilities.
Before service, Hideez or its agents may ask you for proof of purchase and answer diagnostic questions, and you must follow Hideez’s procedures. Keep a separate backup of any information on the Product, remove personal information you want to protect and, where Hideez asks, disable passcodes or other security measures. Warranty service may erase and reset the Product, including keys, passkeys, credentials and other stored data. Hideez and its agents are not responsible for loss of software, data, credentials, access or other information. You are responsible for reinstalling other software, data and information, and their recovery is not covered by this warranty.

Contact.
Hideez Group Inc., 3 Germay Dr, Unit 4 #1081, Wilmington, DE 19804, USA. Email support@hideez.com. If you are not satisfied, please contact us first so that we can try to resolve the matter informally. Hideez does not operate a third-party dispute settlement program.

7. Territory

Hideez may restrict warranty service to the country where Hideez or its Authorized Resellers originally sold the Product, and Products bought outside Hideez’s authorized channels may not be eligible for direct service. Service options, parts availability and response times vary by country. You may be responsible for shipping and handling charges if the Product cannot be serviced in the country where it is. If you seek service in a country other than the country of original purchase, you must comply with all applicable import and export laws and are responsible for customs duties, VAT and other taxes and charges. Where international service is available, Hideez may repair or replace Products and parts with comparable Products and parts that comply with local standards.

8. Other Warranties Disclaimed

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND IN PLACE OF ALL OTHER WARRANTIES, CONDITIONS AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ANY IMPLIED WARRANTY THAT CANNOT BE DISCLAIMED IS LIMITED IN DURATION TO THE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Hideez does not warrant that a Product will operate without interruption or errors, will meet your particular requirements, or will prevent every unauthorized access or security incident.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIDEEZ IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF USE, PROFITS (INCLUDING ON CONTRACTS), REVENUE, ANTICIPATED SAVINGS, BUSINESS, OPPORTUNITY, GOODWILL OR REPUTATION, LOSS OF, DAMAGE TO OR CORRUPTION OF DATA, COSTS OF RECOVERING OR REPRODUCING DATA OR PROGRAMS, REPLACEMENT OF EQUIPMENT OR PROPERTY, BUSINESS INTERRUPTION, COST OF SUBSTITUTE GOODS OR SERVICES, ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE PRODUCT, OR THE CONSEQUENCES OF ANY UNAUTHORIZED ACCESS OR SECURITY INCIDENT, ARISING OUT OF OR RELATING TO THIS WARRANTY OR THE PRODUCT, UNDER ANY LEGAL THEORY. HIDEEZ’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THIS WARRANTY OR AN AFFECTED PRODUCT IS LIMITED TO THE PRICE PAID FOR THAT PRODUCT.

Nothing in this warranty limits or excludes liability for death or personal injury caused by negligence, for fraud, intentional misconduct or gross negligence, or for any liability that cannot be limited or excluded under applicable law.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

This warranty is between Hideez and you. Authorized Resellers are not liable under it.

10. Your Legal Rights

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State and from country to country. Nothing in this warranty excludes or limits rights that cannot be excluded or limited by law.

If you are a consumer, you are entitled by law to remedies from the seller for goods that do not conform to the contract. These remedies are free of charge and are not affected by this commercial warranty. For example, in the European Union the legal guarantee lasts at least two years from delivery. This warranty is given in addition to those rights.

11. Governing Law

This warranty is governed by and construed under the laws of the country in which the Product was purchased, subject to any mandatory consumer protection laws that apply to you.

12. General

No reseller, agent or employee of Hideez or of any Authorized Reseller is authorized to modify, extend or add to this warranty. This document is the entire warranty Hideez gives for Hideez Products. If any part is held illegal or unenforceable, the remaining terms are not affected. Hideez or its successor in title is the warrantor under this warranty. Hideez may update this warranty from time to time. Updates apply to Products purchased after the effective date shown above, and Version 003 continues to apply to Products purchased before that date directly from hideez.com.