Pre-ordered items are not available to ship at the time of purchase. Before you decide to pre-order an item from our website, please note the following:

  • Payments for pre-ordered items are charged immediately upon checkout, not when shipped.
  • Estimated shipping dates are detailed in the product descriptionWhile we make every effort to meet the target dates, they are subject to change as delays might happen due to various reasons. 
  • You may cancel your pre-ordered item before the estimated shipment date found on the item description page. 
  • You may cancel your order for a full refund which will be processed to your original method of payment.
  • To cancel your pre-order, please contact us at sales
  • If you order a pre-order item along with an in-stock item, your order will arrive in multiple shipments. 
  • Returns of pre-ordered items are accepted up to 14 days from the date your pre-ordered item has shipped.  Please contact us to request a return label.
  • We cannot guarantee that your order will ship on any specific date but will do our very best to keep the information as updated and accurate as possible. All orders will be processed in the order in which they are received.   

Returns & Refunds offers a 30-day return policy on all items. If you are not satisfied with your purchase for any reason, you may return it within 30 days from the receipt of the Hideez Product ordered on our website. You may email us at with your order number and the reason for the return to receive your return authorization. If the item is defective or damaged in shipping, we require that you contact us within 5 days of delivery and we will issue a pre-paid return shipping label. In all other cases, the costs for the return shipping are to be paid for by the customer.

You must return the Product in the same condition as it was received and with all the packaging components, accessories, and instructions (even if the Product has been unpacked) at the earliest opportunity. We will refund your payment as soon as possible and within a maximum of 14 days from the receipt of the the Product returned back in its original packaging.

We do not accept any returns after 30 days from the ship date.