Shipping & Returns
PLEASE NOTE: Free shipping of the Hideez Keys to Europe is temporary unavailable.
We are committed to delivering your orders in the fastest and most efficient way possible. Hideez.com offers free international shipping for orders shipped to the following countries:
the United States;
Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxemburg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Prices include VAT at the prevailing rate.
the United Kingdom; Prices include VAT at the prevailing rate.
🌍 Australia, China, India, Indonesia, Japan, Malaysia, New Zealand, Norway, Philippines, Singapore, Switzerland, Taiwan. Please note that some countries operate on DDU (delivered duty unpaid) shipping terms. This means that the customer may be liable for import duties and taxes. It is important to check with your local customs office to determine what these additional costs may be before making your purchase. We have indicated on checkout where DDU shipping applies to avoid any confusion or unexpected fees.
International shipping to other countries is available based on the following shipping options:
- Standard Shipping: Our standard shipping option is delivery duty paid (DDP), unless otherwise indicated for specific countries at checkout. This option usually takes 1-3 weeks and shipping costs are calculated at checkout based on weight, shipment origin, and destination country. You can generate a shipping price by adding items to your shopping cart and proceeding to checkout.
- Express Shipping: For those in need of quicker delivery, we offer an express shipping option (3-5 business days). Express shipping is always a delivery duty paid (DDP) shipping, and we use a variety of postal services such as DHL Global Mail, UPS MI, UPS, DHL Express, FedEx, USPS, and local shipping companies to ensure your parcels arrive on time.
You can choose your preferred shipping method at the checkout process, and after placing an order, two emails will be sent to the email address you provided. The first email confirms that your order was placed and provides an order confirmation number. Once the order has shipped, you will receive a shipping confirmation email with a tracking number and a link to the website where you can track your package. If your delivery is delayed, please do not hesitate to contact our Customer Service team at email@example.com. We are committed to providing you with the best possible shipping experience.
At our company, we strive to provide a seamless and affordable shipping experience for our customers. Our shipping options and fees vary by country and are clearly indicated on the ordering page. However, for some countries, we can only offer delivery duty unpaid (DDU) shipping, meaning that customers may be responsible for paying import duties and taxes.
Please note that we cover taxes, including VAT, customs, or import duties for most orders. However, there are a few exceptions, including Australia, Brazil, China, Dominican Republic, Japan, Haiti, India, Israel, Montenegro, New Zealand, Nigeria, Pakistan, Saudi Arabia, Serbia, Singapore, South Korea, Switzerland, Turkey, the United Arab Emirates, and countries of the CIS (Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgystan, Moldova, Tajikistan, Uzbekistan, Turkmenia).
We apologize for any inconvenience this may cause and encourage our customers to check their country's specific regulations and fees before placing an order. We strive to provide the best possible shipping options and fees for our customers and are always available to answer any questions or concerns at our customer service email.
- Orders are usually packed and ready to ship 1-2 business days after the order is placed. Please note that processing times can extend during the Holidays, sales, and special offers.
- All orders ship Monday through Friday.
- International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates.
- If you need to change your order details after your order has been placed, please write us at firstname.lastname@example.org with your order number. Please note, you can change your shipping address only before dispatch!
- Orders cancelled before shipment has left our warehouse will be refunded in full.
- Orders cancelled after shipment has left our warehouse will be refunded per the Return policy.
Pre-order Shipping Information
Pre-ordered items are not available to ship at the time of purchase. We cannot guarantee that your order will ship on any specific date but will do our very best to keep the information as updated and accurate as possible. All orders will be processed in the order in which they are received.
Before you decide to pre-order an item from our website, please note the following:
- Payments for pre-ordered items are charged immediately upon checkout, not when shipped.
- Estimated shipping dates are detailed in the product description. While we make every effort to meet the target dates, they are subject to change as delays might happen due to various reasons.
- You may cancel your pre-ordered item before the estimated shipment date found on the item description page.
- You may cancel your order for a full refund which will be processed to your original method of payment. To cancel your pre-order, please contact us at sales email@example.com.
- If you order a pre-order item along with an in-stock item, your order will arrive in multiple shipments.
- Returns of pre-ordered items are accepted up to 14 days from the date your pre-ordered item has shipped. Please contact us to request a return label.
Returns & Refunds
We offer technical support and answers to commonly asked questions via our Documentation Portal. In addition, our support team is available to help and you can reach them at firstname.lastname@example.org.
Our website offers a 30-day return policy on all items. If you are not satisfied with your purchase for any reason, you may return it within 30 days from the receipt of the Hideez Product ordered on our website. You may email us at email@example.com with your order number and the reason for the return to receive your return authorization.
Your return shipment is free of charge in some cases. If the item is defective or damaged in shipping, we require that you contact us within 5 days of delivery to receive a pre-paid return shipping label and a full refund. In other cases, return shipping expenses are deducted from the order cost and we issue a partial refund upon the receipt of the products in our warehouse.
You must return the Product in the same condition as it was received and with all the packaging components, accessories, and instructions (even if the Product has been unpacked) at the earliest opportunity. We will refund your payment as soon as possible and within a maximum of 14 days from the receipt of the the Product returned back in its original packaging.
(!) We do not accept any returns after 30 days from the ship date.
If you have any questions regarding your order, please contact Hideez Customer Support.