How are shipping costs calculated?
We offer free international shipping for orders shipped to the United States, the United Kingdom, and most countries of the European Union. Shipping options and fees for other countries may vary depending on your delivery location and item availability. By entering your shipping address at checkout, you can check available shipping methods and rates. In most cases, we cover taxes including VAT, customs, or import duties for your orders. Exceptions include Brazil, Dominican Republic, Haiti, India, Israel, Montenegro, New Zealand, Nigeria, Pakistan, Saudi Arabia, Serbia, Singapore, South Korea, Switzerland, Turkey, the United Arab Emirates, and countries of the CIS.
How long will it take to deliver my order?
Standard delivery to the US, the UK, and the EU usually takes between 5 and 9 working days. Most orders to other countries are shipped from our fulfillment center in Hong Kong within 1-2 business days and arrive within 1-3 weeks. Some packages may take longer to arrive due to mailing delays. Please read our
shipping policy for more details.
How do I know if my order was shipped?
You will receive two emails. One when you place the order and one when your order ships. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to the delivery service's site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking does not update, contact us at
support@hideez.com
What are the first installation steps?
You have to install the latest version of the
Hideez Client software, update the device's firmware, and follow the steps indicated in our
user manuals. If you need any help, please contact us at
support@hideez.com with your questions or concerns.
