Refund Policy | Hideez

We offer technical support and answers to commonly asked questions via our Documentation Portal. In addition, our support team is available to help and you can reach them at support@hideez.com.

Our website offers a 30-day return policy on all items. If you are not satisfied with your purchase for any reason, you may return it within 30 days from the receipt of the Hideez Product ordered on our website. You may email us at sales@hideez.com with your order number and the reason for the return to receive your return authorization.

Your return shipment is free of charge in some cases. If the item is defective or damaged in shipping, we require that you contact us within 5 days of delivery to receive a pre-paid return shipping label and a full refund. In other cases, return shipping expenses are deducted from the order cost and we issue a partial refund upon the receipt of the products in our warehouse.

You must return the Product in the same condition as it was received and with all the packaging components, accessories, and instructions (even if the Product has been unpacked) at the earliest opportunity. We will refund your payment as soon as possible and within a maximum of 14 days from the receipt of the the Product returned back in its original packaging.

(!) We do not accept any returns after 30 days from the ship date.

If you have any questions regarding your order, please contact Hideez Customer Support.